Careers

Fostering talent and creativity since 2001

Customer Service Manager (Calgary, AB)

(#E1810-CSM)

 Calgary,AB CA     Full Time     IT Support     Experienced

About Nomadis

Founded in 2001, Nomadis is a dynamic and growing global Information Technology company having its corporate head office in Montreal, Quebec, CANADA. We offer a holistic solution that combines expertise in travel, accommodation, workforce scheduling to companies working in remote areas that require a best in class integrated software platform.

Our current operations are in Africa, Australia, Europe, Latin America and across Canada from Quebec to BC, including the Artic Territories. The sector focus is typically on remote operations in Mining, Oil & Gas, Healthcare, Government, Engineering-Construction & Utilities/Hydro.

To better serve our growing customer base in the Western Canadian market, this position will be located in Calgary, Alberta and will report to the Director of Operations in the company’s head office in Montreal.

Responsibilities and accountability

  • Act as the primary point of contact for technical support to our Western Canadian clients, across multiple channels: help desk, email, phone, chat;
  • Help identify and resolve issues that arise and liaise with the technical team and the account manager as required;
  • Take ownership of the client’s requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager as required;
  • Ensure client requests, issues and bug reports are always captured in the Help desk system and Issue/Development tracking systems;
  • Attend scheduled and unscheduled appointments at our customers head offices as well as site visits;
  • Develop/maintain and grow business relationships with our existing customers, prospective customers and their related logistics suppliers (aviation companies, bus companies, camp management) by attending functions and events;
  • Assist the project manager in the implementation of our solution for new accounts by participating in the software configuration, integration and customization activities with the technical/development team;
  • Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;
  • Foster the company culture, mission and values.

Skills and personality

  • Exceptional leadership and communication skills in both oral and written;
  • Autonomy and ability to work collaboratively with an extended team and the clients;
  • Ability to balance a wide variety of technical and administrative tasks in a fast-paced work environment;
  • Hands-on technical experience with an interest in continuous improvement of its technical knowledge;
  • Persistence and determination in solving complex problems and working within constraints;
  • Bilingual English/French is a strong asset.

Technical expertise

  • Knowledge and experience of Agile/SCRUM project management methodology;
  • Project management and Issue Tracking systems (cloud-based);
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, etc.;
  • Knowledge of SQL language/Microsoft SQL Server, reporting tools is a strong asset.

Experience and Education

  • Bachelor’s degree in Information Technology, Business Administration or equivalent;
  • Minimum 5 years relevant work experience in B2B software/web solutions;
  • Experience in one or more of the following sectors:
    • Resources (Oil & Gas / Mining)
    • Aviation
    • Accommodation
    • Transportation/Logistics
    • HR/Workforce management

We Offer

A challenging and energetic atmosphere supported by a culture of casual yet professional environment. Equality, respect, trust and teamwork are very important to us at this boutique firm. We offer a competitive salary, benefits and professional development.

A Nomadis feature is the opportunity to work with a high paced team dealing directly with clients and having project ownership from start to finish. You will take credit for solving problems of our multi-national clients in a range of businesses from Healthcare to the Resources sector across the globe.

We are recruiting energetic individuals that meet or exceed the requirements, who are passionate about their work and eager to contribute.

If this appeals to you, please tell us why by email.