Recently, Nomadis and Knight Aviation & Logistics, a leader in the air charter industry, have partnered to present the most cost-effective, user-friendly, and efficient workforce logistics solution for select Oil & Gas/LNG clients.
Achieving excellence in customer service with innovative technology
The overarching goals in the process revision were to reduce variance, defects, and waste while improving processing time and cost inefficiencies. With greater alignment to clients’ needs, Knight Aviation & Logistics expected to improve customer service to deliver a superior travel experience and to reduce operational costs. ‘’We needed to innovate our business model by employing new technology, new business strategies, and rebranding Knight. With Nomadis as our IT partner, we achieve our goals, deliver better reporting, higher customer satisfaction and additional integrated travel solutions for our clients.’’ -Darren Neid, President of Knight Aviation & Logistics.
Improving on processing time and cost efficiencies
Knight Aviation & Logistics’ former processes were manual, mainly based on spreadsheets. This format was inefficient, time-consuming, costly and left a great deal of room for errors. Travel coordinators were responsible for booking an aircraft seat, shuttle seat, bus/truck transfer and camp bed for one individual. This accounted for at least 3 to 5 separate reservations, resulting in travel information for 1 individual, 1 trip, in 3 (or more) separate emails and telephone calls. Manual management of travel logistics proved to be not only inefficient for all users but resulted in lack-luster reporting from invoicing to supplier reconciliation and providing key Client KPI’s especially in Safety, Quality and Cost Control.
Ensuring consistency, removing possible human errors
Nomadis’ software solution allows travel coordinators or traveling clients to make all travel arrangements in an integrated platform, where travelers receive confirmed travel itineraries on their mobile device. Flights, Shuttle Arrangements, Vehicle Rentals, Camp Reservations, and Hotel reservations can also be requested and confirmed from one log-in. The traveler will receive a single consolidated itinerary with all trip details, including the return segment. Removing the possibility of human error and ensuring consistency of service through well-defined processes has helped Knight Aviation & Logistics increase cost efficiencies. One distinguishing feature is passenger loads are viewed in real time. This allows for prior selection of the most appropriate aircraft or shuttle transportation for the number of people being moved on any particular day; nearly eliminating the probability of empty seats.
The partnership between Knight Aviation & Logistics and Nomadis offers a cost-effective solution for the challenges of workforce logistics, with proven cost efficiencies, better reporting, confidence in the experience and tailored travel logistics. Knight Aviation & Logistics has remodeled its organization to streamline processes, transitioning the company from a manual system into an instant, integrated reservation system capable of expanding the quality and excellence in workforce logistics to stay one step ahead of the competition.